Troubleshooting Tips

Why Is There A Note Automatically Appearing Above My Annotations?
You probably have the Auto-Add Markup to Annotations setting turned on. To turn off, go to your main library > tap the gear icon > tap App Settings &g...
Tue, 6 Nov, 2018 at 4:34 PM
Where Did My Tabs Go? I Just See One Long Orange Tab.
When you have a large number of documents open (typically around 15), iAnnotate will consolidate your tabs into a drop down menu. Tap the grey pages icon o...
Tue, 6 Nov, 2018 at 4:36 PM
My Toolbox Is Gone. Where Did It Go?
Sometimes the toolbox can disappear if there's a large amount of tools on a toolbar. To bring it back, rotate your device to portrait mode. Then, the t...
Tue, 6 Nov, 2018 at 4:37 PM
I Can't Seem To Open One File. What Could Be Going Wrong?
If you're having issues specific to one file, there may be a problem with the file itself. A great first troubleshooting step is to see if you have the...
Tue, 6 Nov, 2018 at 5:04 PM
My File Won't Save And The App Says To Check My Internet Connection. What Do I Do?
There are a few reasons why this can happen (we're working on more specific error messages), so here are a few things to try when troubleshooting: T...
Tue, 6 Nov, 2018 at 5:05 PM
When In Doubt, Try Force-Quitting The App.
To force-quit, double tap the iPad's home button > a screen with all of your open apps appears > swipe up on iAnnotate > reopen iAnnotate.
Tue, 6 Nov, 2018 at 5:07 PM